Frequently Asked Questions
Find answers to common questions about our products and services
Are your products cruelty-free?
We prioritize brands that do not test on animals. Please check the 'Specifications' tab on individual product pages for specific certifications.
How can I find out which products are suitable for my skin type?
Each product description includes a 'Best For' section. You can also use our shop filters to sort products by skin type, such as oily, dry, or sensitive.
Do you offer samples with orders?
Yes, we include complimentary luxury samples with every order over $50, subject to availability.
Are the ingredients listed on the website?
Absolutely. We provide a full list of ingredients for every beauty and apothecary item we carry to ensure transparency.
Can I change or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. Please contact our support team within 1 hour of placement for any modifications.
Do you stock organic or vegan beauty products?
Yes, we have a dedicated section for clean beauty, featuring organic, vegan, and paraben-free formulations.